Delivery
Keys are delivered digitally and immediately. The key appears on screen as soon as the payment is confirmed, and can be fetched again at any time from the find my key page using your order number. There is nothing to ship, and no delivery charge.
Try it before you pay
The app is free to install and pairs with your computer without a key, typing a welcome message so you can confirm your computer accepts it. Please do this before buying: it is the one thing that can differ from computer to computer.
When we refund
- The key was never used. If you have not entered the key in the app, write to us within 7 days of paying and we will refund it in full and switch the key off.
- You were charged twice, or charged and got no key. Full refund, always.
- The service is broken on our side and we cannot fix it during your pass. Refund of the unused part.
When we do not refund
- After the key has been entered in the app. The pass starts at that moment and the time is used up as it runs, so it cannot be returned.
- Where the app works but your computer, Bluetooth adapter or workplace policy will not allow a keyboard — this is why the free trial exists.
- Where a key has been shared or published.
How to ask
Write to codepasssupport@gmail.com with your order number (it looks like CPO-XXXX-XXXX and was shown after you paid). We reply within 3 working days. Approved refunds are returned through Razorpay to the account or card you paid from, normally within 5–7 working days.
Cancellation
Passes are one-off purchases of a fixed length. There is no subscription, nothing renews, and nothing needs cancelling.